Last updated: Oct 19th, 2025

1. Introduction
   5 Star Security Limited (“we”, “our”, “us”) operates the website https://5starsecurity.co.nz (the “Site”). One of our key priorities is the privacy of our visitors and clients. This Privacy Policy document sets out the types of information that we collect and record via the Site and how we use it.
   This policy applies only to our online activities and is valid for visitors to our Site with regard to the information they shared and/or collect in 5 Star Security. It does not apply to information collected offline or via other channels.

2. Consent
   By using our website, you hereby consent to our Privacy Policy and agree to its terms.

3. Information we collect
   We may collect and process the following personal data when you interact with us via the Site or otherwise engage our services:

   • Name, job title, company name (if applicable), business address, home address, email address, telephone number.

   • The content of any message you send to us (for example via contact or quote form), and any attachments you provide.

   • Technical information such as IP address, browser type & version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Site.

   • Usage data, such as information about how you use our Site (pages visited, how you got there, time spent, clicks).

   • Cookies and similar tracking technologies (see section 5).

4. How we use your information
   We use the information we collect in various ways, including to:

   • Provide, operate, and maintain our Site and services.

   • Improve, personalise, and expand our services.

   • Understand and analyse how you use our Site and services.

   • Develop new products, services, features, and functionality.

   • Communicate with you, either directly or via one of our partners, including for customer service, to send you updates and other information relating to our services.

   • Send you marketing and promotional materials (where you have opted in or where otherwise permitted by law).

   • Find and prevent fraud and ensure the security of our services.

5. Log files & cookies
   Like many other websites, 5 Star Security uses cookies and tracking technologies. These files log visitor activity, such as IP address, browser type, Internet Service Provider (ISP), date/time stamp and pages visited.
   We use cookies to store visitor preferences and their references and track the pages on our Site that the visitor accessed or visited. This information is used to optimise the user’s experience by customising our web page content based on the visitor’s browser type and/or other information.

6. Third-party Cookies and Advertising Partners
   We may engage third-party service providers to run adverts or analytics on our behalf. These third parties may use cookies and web-beacons to collect information when you click on adverts or visit other websites.
   Please note that we do not have control over these cookies used by third-party advertisers. For more information about how such cookies are used, you should consult the respective privacy policies of these advertising partners.

7. Third-party privacy policies
   Our Privacy Policy does not apply to other websites or advertisers. We advise you to consult the privacy policies of these third-party ad servers or websites for more detailed information.

8. Data protection rights
   Depending on your location and applicable law, you may have the following rights with respect to your personal data:

   • The right to access – you may request copies of the personal data we hold about you.

   • The right to rectification – you may request that we correct any information you believe is inaccurate or incomplete.

   • The right to erasure – you may request that we erase your personal data, under certain conditions.

   • The right to restrict processing – you may request that we restrict our processing of your personal data.

   • The right to object to processing – you may object to our processing of your personal data under certain conditions.

   • The right to data portability – you may request that we transfer the data we hold to another organization, or to you, under certain conditions.

   • If we rely on consent to process your data, you may withdraw your consent at any time.

   We will respond to such requests within the time frames required by applicable laws.

9. Children’s Information
   We do not knowingly collect any Personally Identifiable Information from children under the age of 13 (or any higher age threshold as required by local law). If you believe that a child has provided us with personal data, please contact us and we will endeavour to delete such information.

10. Security of your information
    We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration or destruction. However, please be aware that no method of transmission over the Internet or electronic storage is completely secure.

11. Data retention
    We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy (including for legal, tax or accounting reasons). When your personal data is no longer required, we will securely delete or anonymise it.

12. Changes to this privacy policy
    We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post any updates on this page and update the “Last updated” date.

13. How to contact us
    If you have any questions about this Privacy Policy, you can contact us:
    5 Star Security Limited
    Email: secure@5starsecurity.co.nz